Yes, there is. A single user can only register up to 5 (five) customer numbers.

A single user can register and pay the invoices of up to 5 customer numbers, without limitation of the number of ITNs to those numbers.

You can use any card registered in the Borica system, which has a three-digit CVV2 code. If you have any questions regarding your card, please contact the card issuer.

The information regarding the transaction is registered immediately. The payment itself is registered after the amount is received in the EVN Bulgaria's bank account, normally within 3-5 days.

This means that the customer has successfully ordered the transaction for the respective invoice through the EVN О+ system, which is reflected in EVN Bulgaria's database. The payment, however, is processed until the ultimate reception of the amount from customer's bank account, which may occur within several days, depending on the bank.

Yes, that will be possible.

The payment before the deadline ensures that you will not have to pay any interest and that your power supply will not be disconnected for non-payment. However, you can still use EVN O+ to pay for your electricity and heating invoices after the respective deadlines.

Yes, this is possible. If you want to have your power supply restored immediately, please call +359 700 1 7777 to request that. If you want to have an express reconnection service, which comes with a fee, please make a call before 14:00. Further details follwoing this link.

In case of payment through EVN O+, the interests will be visible in the next payment period. Before you order a payment for such interests, you will not be allowed to pay any new invoices.

If the transaction has been successfully ordered, the next time you check the invoice in EVN О+, the button for card payment will be replaced by a notice, informing you that the payment is being processed. This means that you cannot pay twice for the same invoice through the system.

You can pay any invoice, but partial payments are not possible.

Yes, you will. The Borica system (used to effect the payments in EVN O+) will notify you that the transaction was unsuccessful. When you re-check the invoice in EVN О+, the button for card payment will be active once again.

If the transaction has been successfully ordered, the next time you check the invoice in EVN О+, the button for card payment will be replaced by a notice, informing you that the payment is being processed. This means that you cannot pay twice for the same invoice through the system.

You can get support from our Call Centre by calling +359 700 1 7777 or via email to [email protected]. You will have to specify the username and the correct email address you want to use for the registration.

In EVN О+ you can register customer numbers, not ITNs. If the customer acquires or sells a property or facility, the holder is to be changed. When the change of the batch for the respective ITN is reflected in our customer database, this ITN will no longer be visible in the profile of the previous customer. If the new customer has a registration, the ITN will be displayed in their profile.

If the holder of the entire batch is changed, the new owner will receive a customer number, which they need to register. The profile of the previous owner will remain empty.

Only the user - owner of the profile can delete/add new customer numbers. If he is not willing to do that, the respective customer must prove that he is the holder. Then it is possible to release that customer number from the registration.